Author Archives: Vy Phan

Coronavirus/Covid-19 Protocol

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Category : Services

During the Coronavirus pandemic, we would like to update our patients on all the new protocols we have adopted to keep our staff and patients safe. We would like to emphasise that we take infection control very seriously and ensure our sterilisation and disinfecting procedures are done to the highest standard.

Prior to accepting any appointments, we screen and advise all patients who have travelled in the last 2 weeks or have cold/flu symptoms to postpone treatment. When patients arrive to their appointment, we check for any signs of fever with a thermoscan. We have removed our toy box and magazines temporarily to minimise cross-contamination and encourage all patients to utilise our accessible hand sanitisers in the waiting rooms prior to coming in for treatment. We ask that anyone accompanying patients give their details, travel and cold/flu history however prefer that patients arrive alone, no earlier than 5 minutes before their appointment, to avoid congestion in the waiting rooms.

We have also introduced a safe, low concentration peroxide rinse that is used prior to all dental procedures. Peroxide has been shown to assist in killing viruses such as the Coronavirus. We only utilise medical grade wipes, sanitisers, hand wash and personal protective wear. Our state-of-the-art dental chair also runs peroxide amongst other disinfectants through its lines to ensure the most sterile dental treatment is being provided.


Digital Dentistry

We are proud to offer state of the art, modern dental equipment. By keeping up to date with the latest advancements in technology, we are able to offer superior dental services for the family.


Digital Imaging – OPG/Panoramic X-RAY

OPG x-rays are essential prior to wisdom teeth removal and braces. They are used to detect infection, growing adult teeth in children that are yet to erupt, root pathology and TMJ abnormalities. Panoramic x-rays can now be taken on the spot at our clinic without requiring a referral to a radiation centre. The process is  comfortable, convenient and takes less than 15 seconds. You can also request your own electronic copy via email immediately! By offering this handy machine onsite, you can count on your dentists to deliver exceptional, accurate diagnosis and treatment planning. OPG x-rays are affordable and can be claimed with your private health insurance.


Digital Scanning – Intraoral Omnicam 2.0 Scanner

We are one of the first dental practices in Australia to introduce this latest type of Dentsply Sirona scanner. The Omnicam 2.0 is able to scan for crowns, bridges, mouthguards, Invisalign and even dentures without using gloopy, uncomfortable impressions. This scanner can analyse your teeth in a matter of minutes and is highly accurate. Dental laboratories will instantly receive your records and can start fabricating your aesthetic work immediately. It is perfect for those who have a gag reflex and are unable to tolerate the discomfort and nasty taste of impressions. There are no additional fees to utilise this scanner as it is part of our modern approach to dental treatment planning. Rest assured that we want to give you the best experience possible!


Sleep Dentistry / Dental Sedation

Category : Services

Feeling too anxious or scared to get your dental treatment completed? The dentists at Sunshine Family Dental have a dedicated team that can provide you with a number of sedation options where you will feel completely at ease, relaxed and even forget the entire experience afterwards. Our dentists are trained to prescribe and provide instructions for oral sedation however if required, we can provide intravenous sedation where you will be able to sleep lightly through your procedure. Your drowsiness will ensure you do not feel anxious during treatment whatsoever. Sleep dentistry/sedation is completely safe, convenient and affordable.

Prior to the day of sedation, you will have met with Dr Barry Creighton who is fully trained and accredited to provide Intravenous sedation. After a thorough assessment and discussion about the procedure, Dr Barry will answer any of your questions and organise for you to have your treatment done at Sunshine Family Dental.  For more information, please visit http://dentalsedation.net.au/  and let one of our dentists know that you are interested!


Meet Our Staff

Category : About Us

Kenny Le (Receptionist)

Kenny has been a fun, friendly and warm addition to our team. You will often hear Kenny’s soothing voice on the phone or when he greets you at reception. He has years of experience in customer service and strives to ensure all our patients leave happy. Kenny has a passion for travelling, hiking and cooking. He speaks fluent English, Vietnamese and conversational Mandarin. His favourite destination is Japan – so feel free to ask Kenny about his experiences, the next time you are in!


Hieu Nguyen (Senior Dental Assistant)

Hieu is a dynamic, caring and out-going person. In addition, he is very passionate about the health and well-being of every patient. Hieu loves sports, especially Kendo, and has taken part in multiple state competitions. Hieu is also actively involved in community activities. He holds a Certificate III in Dental Assisting and is currently enrolled in La Trobe University to further his education. Hieu speaks Vietnamese and English fluently.

Hieu is currently undergoing Ortho treatment (ClearCorrect) and is more than happy to share his experience with you!


Mimi Nguyen (Dental Assistant)

With over two years of dental assisting experience and certification from Menzies Institute, Mimi is an excellent addition to our team. You will usually see her working hard with Dr. Vy Phan. Mimi’s sweet and friendly nature will put you and your family at ease in the dental chair.

In Mimi’s spare time, she enjoys cooking, watching movies and swimming.


Arlena Tran (Dental Assistant)

Arlena is a qualified dental assistant, acquiring her Certicate III from Menzies institute almost three years ago. She is currently studying to become a dental technician. She is bubbly, out-going and has a strong work ethic. You will often see her assisting Dr. Vy Phan or Dr. Alex Ho.

In her spare time she enjoys spending time with her family, friends and of course, her beloved cat.


An Do (Receptionist)

An has had 5 years experience working as an account officer at a women’s fashion wholesaler. Since then she has worked as both a receptionist and dental assistant at Sunshine Family Dental for two years. She is well-liked because of her gentle and approachable nature.

When she is not working, An devotes her time to her husband and son.


Meet Our Dentists & Oral Health Therapist

Category : About Us

 Dr. Vy Phan (B.D.S, MHlth&MedLaw)

Dr. Vy has been the principal dentist at Sunshine Family Dental since graduating from James Cook University in 2016. She has completed numerous dental CPD courses including Progressive Orthodontic Seminar (fixed braces course for general dentists) and is able to provide clear aligner therapy through her Invisalign and Clear Correct certification. Dr. Vy is also trained to provide cosmetic injections including dermal fillers (lips/face) and muscle relaxant injections (frown lines/masseter/crow’s feet). She recently completed her Masters of Health Medical Law at the University of Melbourne and was the President of the Melbourne Law Masters Student Association during her post-graduate university studies. Dr. Vy is a part-time clinical teacher for fourth and fifth year Latrobe dental students and is also a member of the ADAVB Oral Health Committee.

Dr Vy has a special interest in oral surgery (wisdom extractions) and speaks both fluent Vietnamese and English. In her spare time, she enjoys learning new things, staying active and spending time with her two cats!


Dr. Alex Ho (B.D.S)

Originally born and raised in Melbourne, Dr. Alex went far and wide to make his dreams of becoming a dentist come true. In his last year at James Cook University, Dr. Alex has worked in many locations, from Launceston, to Townsville and even Taiwan. His placements have given him the opportunity to work with just about everyone, from the very young to the very old. Although he likes all areas of dentistry, he finds aesthetic and restorative dentistry the most rewarding.

Now armed with a wide range of experiences, Dr. Alex brings his gentle and caring approach to the Sunshine Family Dental team.


Dr. Pearly Gan (D.D.S)

Having graduated from the University of Melbourne with a Doctor of Dental Surgery, Dr. Pearly has rich experiences in both community health as a public dentist, as well as an associate dentist in private practice. She is passionate about restoring and maintaining her patients’ dental health, and is committed to providing them with the best treatment options that dentistry can offer.

Dr. Pearly enjoys treating clients from all walks and stages of life, including anxious first timers, children, and the elderly. Dr. Pearly has a keen interest in root canal therapy and restorative dentistry, and is fluent in English and Mandarin.


Dr. Annie Huang (D.D.S)

Upon completing her dental training at the University of Melbourne, Dr. Annie practised a number of years in country Victoria before returning back to Melbourne.  She finds great joy in treating the whole family, especially the little ones! Her particular interests lie in preventative dentistry and root canal therapy. Dental visits can be a challenging experience for many but Annie’s gentle chairside manner helps patients feel at ease.  She places great importance on  continuing education and ensures she is up to date with current treatment concepts and technology so she can provide optimum care. When not working at the dental clinic, Annie can be found with a  paintbrush in hand or adding a new plant to her growing collection.


Dr. Dolly Thai (D.D.S)

Dr. Dolly graduated from the University of Melbourne in 2015. Having worked in regional Victoria, public and private dental sectors, Dr. Dolly has had a range of experiences in general dentistry. Dr. Dolly is known for her calm, relaxed and friendly manner, making her a suitable dentist for the entire family! Dr. Dolly is able to speak fluent English and Cantonese.


Ms. Thuy Le (B.O.H)

Thuy is our Oral Health Therapist, completing her degree in Oral Health from the University of Melbourne. Thuy was awarded overall Excellence in Dental Therapy Practice and was placed on the Dean’s Honours List for her high achievements. Thuy is a family oriented person with an empathetic, caring and calm manner. She loves building rapport with her patients and is committed in providing high quality care. Thuy enjoys working with patients of all ages, however is very passionate about treating children. With Thuy’s gentle and calm approach, she is able to help ease her patients into dental treatment and is able to provide a very comfortable and positive experience for her patients. Outside of dentistry, she loves spending time with her loved ones and doing arts and crafts.


Dr. Nhi Truong (B.D.S)

After graduating from James Cook University, Dr. Nhi returned home to Melbourne and has been working in private practice since. With her gentle and caring nature, she has been able to empathise and work with patients across all age groups, making them feel at ease. She is very passionate about patient education and volunteering, having previously organised oral health promotion sessions at primary schools in rural Vietnam. Dr. Nhi enjoys all aspects of general dentistry and has a particular interest in restorative dentistry and oral surgery. Outside of work, Dr. Nhi enjoys baking and spending time with family and friends. She is also fluent in Vietnamese and English.


Dr. Harry Marget (Senior Dental Consultant)

You may have seen Dr. Harry’s friendly face on Thursdays. Dr. Harry has been practising dentistry since 1972, after graduating from Adelaide and is always keen to pass on his wisdom to our young team of dentists. He is available to consult on difficult cases and may sometimes lend a helpful hand on complex treatments such as orthodontics, TMD management, surgical extractions and root canals. This ensures that we can provide more services for you and the entire family. You may also find Dr. Harry at his practice, East Bentleigh Dental Group on Fridays.


Privacy Policy

Category : About Us

Sunshine Family is committed to safeguarding the privacy of patient information.

Our dentists, dental assistants, and staff members are bound by law and by a strict code of conduct to maintain confidentiality of patient information.

We comply with the Australian Privacy Principles (APPs) and with applicable state privacy laws. You can read more about these laws on the Office of the Australian Information Commissioner’s website.

This page of our website provides details of what personal information we will hold about you as a patient at one of our hospitals, how you can access this information and the purposes for which your personal information is used and disclosed. Your personal information includes your personal details and personal health information relating to your treatment.

Information We Collect

We collect your personal details and medical history so we can provide you with treatment and advice. Test results and further information collected while you are being treated are kept with your medical record.

We only collect information that is relevant and necessary for your treatment and to help manage your care.

We take all reasonable steps to ensure information we collect about you is accurate, complete and up-to-date. Patients can request incorrect information be amended.

We take reasonable steps to ensure information we collect about you is stored securely. We are required by law to retain medical records for certain periods of time depending on the type of record and facility.

Information we collect may include:

  • Name
  • Date of birth
  • Address
  • Contact numbers
  • Financial details (e.g. health fund details, person responsible for the account)
  • Health history
  • Family history
  • Information that we consider necessary to assist our staff in your diagnosis and treatment

Why this Information is Collected

If you are to receive or have received a service from Sunshine Family Dental, we will collect and hold your personal information to:

  • Provide the required treatment, service and advice
  • Administer and manage those services, including charging, billing and debt collection
  • Contact you to provide advice or information relating to your treatment
  • Conduct appropriate health insurance eligibility checks
  • Improve the quality of our services through research and development
  • Conduct regular surveys to gain an understanding of individual needs
  • Maintain and develop business systems and infrastructure to improve the services we provide

How this Information is Collected

All Sunshine Family Dental staff will endeavour to collect your personal information directly from you.

This may take place when you complete an initial paperwork. It may also occur via through the dentist’s rooms or over the telephone.

In certain circumstances or in an emergency, we will collect personal information from third parties who can help us provide you with safe quality care. Third parties may include:

  • Employer
  • Health service provider/professional
  • Family members, friends or carers
  • Power of Attorney

Consequences of Not Providing Personal Information

If you do not wish for us to collect certain information, you will need to tell us so we can discuss any consequences this may have for your health care.

Use and Disclosure of Personal Information

We will use and disclose your information for purposes directly related to your treatment and in ways you would reasonably expect for your ongoing care. This may include, but is not limited to the transfer of relevant information to your nominated GP, to another treating health service or hospital, to a specialist for a referral, for pathology tests and xrays.

The main purpose of collecting information about you is to provide ongoing medical treatment and advice.

We are required to disclose some information to State and Commonwealth Government agencies to comply with laws regarding the reporting of notifiable diseases and statistics. Your personal information may be required as evidence in court when subpoenaed.

If there has been a break in the continuity of patient care, we might need to seek your consent before releasing information to a new doctor or health professional. If the situation is an emergency, consent is not required.

We cannot use your information for direct marketing purposes unless you provide authorisation.

Our staff may convey to your next of kin or a close family member, general information about your condition while in hospital, in accordance with the accepted customs of medical practice, unless you request otherwise.

Our policies and procedures ensure our staff treat your information confidentially and discreetly.

Storing Personal Information

We store personal information in a variety of ways, including paper and electronic formats.

The security of information is important to Healthe Care. Our staff are responsible for maintaining the security of patient information from unauthorised access, to misuse, loss and damage.

Access to Your Information

You are entitled to request access to all personal information including your medical record held by the service. Normally you will be asked to apply for access in writing and provide identification. You may be charged a fee for copies of your personal information or medical records.

Access to personal information may be declined in special circumstances, such as where giving access would put you or another person at risk of harm, or if it would unreasonably impact on someone else’s privacy.

If you believe the information we hold about you is incorrect and an error has been made, please let us know and we will correct the information. If we believe the information is correct, you may request that your view be noted on the record.

Requests for access to or correction of your medical record should be addressed to us directly.

Contacting Us

If you have questions about the privacy of your information or if you have a complaint, you should contact the Practice Manager. Alternatively, you can contact the Commonwealth Privacy Commissioner.

Further Information

If you would like more information about privacy in general, please refer to the Privacy Commissioner’s website.


Custom Tray

Category : Services

The most traditional methods include fabrication of a custom whitening tray and dispensing bleaching gel.

The whitening trays are made from a soft vinyl rubber tailored to fit the exact contours of your teeth and moulded to fit into your mouth, this enables the whitening gel to make close contact with your tooth enamel to produce a consistent whiter smile. Some patients may experience sensitivity during the treatment. On rare occasions, patients may experience tingling sensations in the teeth immediately after the procedure,  however these effects subside shortly after use. It is not advised to use whitening systems if you have decay or defective fillings, or if you have active gum disease, which is why we always carry out a thorough examination of your mouth before we start any form of whitening treatment.

Some ready-made trays that are provided with other home teeth whitening products often do not allow the close contact that is required to create such even results, and some home kits may not contain enough of the whitening product to be effective, these are only minor problems compared to some of the other problems that can occur from these products. If the whitening tray does not fit correctly then some of the bleaching gel may leak onto your gums and can even be swallowed which can cause ulcers, blistering, sensitivity and damage to your tooth enamel.

Research conducted by the British Academy of Cosmetic Dentistry also found that cheaper home whitening kits may contain high levels of bleach. EU recommendations state that the level of Hydrogen Peroxide (an active ingredient in whitening gel) should not exceed 6%, however some websites are selling kits that contain nearly double the recommended level, some even containing acid that can erode patient’s teeth, causing them to stain even more.


Opalescence Go!

Category : Services

Opalescence ready-to-go whitening gel offers professional whitening results for people who want to take their whitening treatments to go. Dispensed only by a licensed dental professional, Opalescence ready-to-go whitening gel comes in prefilled disposable trays, so it’s ready to use right out of the package. With no need to wait for models or custom trays, you can begin brightening your smile as soon as you leave your dentist’s office.


WORKING HOURS

Monday          : 9am – 6pm.
Tuesday          : 9am – 6pm.
Wednesday    : 9am – 6pm.
Thursday        : 9am – 6pm.
Friday              : 9am – 6pm.
Saturday         : 9am – 5pm.
Sunday           : 9am – 5pm.

OUR LOCATION

SUNSHINE FAMILY DENTAL
232A Hampshire Rd
Sunshine VIC 3020

Tel: (03) 9312 0263
Mob: 0490 769 724